Customer Support
- How can I contact NeuroRester support?
- This is the second time my charging case has stopped working after the battery ran out. I don't want to keep troubleshooting. Can you send me a replacement today?
- Your instructions say the case should charge in about 30 minutes. Mine has been plugged in for three hours with no lights. Are you sure your product isn't defective?
- I bought NeuroRester on Amazon three months ago. The charging case stopped working after its battery went completely flat. Can you replace just the case?
- The charging case has no lights, but I need to use NeuroRester tonight. Can I keep using the modules anyway?
- My charging case gets unusually hot when I plug it in, and the indicator light doesn't turn on. Should I leave it charging overnight?
Warranty
Shipping Info
Refund/Return Policy
- How do I return an item within 30 days?
- This is the second time my charging case has stopped working after the battery ran out. I don't want to keep troubleshooting. Can you send me a replacement today?
- I returned my NeuroRester to Amazon and got a refund, but my paid NeuroRester app access is still active. Can I keep using the subscription?
- I bought NeuroRester on Amazon two months ago and now the device won’t turn on. Amazon won’t let me return it anymore. What should I do?
- Amazon already refunded me, but I still have the NeuroRester device. Do I need to send it back to you?
- Amazon says my return window is closed, but your website says you offer a 30-day money-back guarantee. Can I still return it directly to you?
Order Process
- How do I buy NeuroRester and what payment methods are accepted?
- This is the second time my charging case has stopped working after the battery ran out. I don't want to keep troubleshooting. Can you send me a replacement today?
- I bought NeuroRester on Amazon three months ago. The charging case stopped working after its battery went completely flat. Can you replace just the case?
- I returned my NeuroRester to Amazon and got a refund, but my paid NeuroRester app access is still active. Can I keep using the subscription?
- My Amazon order says delivered, but I never received the package. Can you send me another one today?
- I bought NeuroRester from an Amazon seller, but the seller name isn’t NeuroRester. Is my product genuine, and is the warranty still valid?
Product Guide
- What does NeuroRester do and how does it work?
- The charging case shows a green light, but one of my modules is completely dead. Why isn't it charging?
- My charging case has no lights after charging, but the modules inside still seem to work. Does that mean the case is charging normally?
- The charging case was working perfectly before the battery reached 0%. Now it won't respond at all when plugged in. Is this a known issue?
- I tried a different Type-C cable and power adapter, but the charging case still shows no lights. What else can I try?
- My charging case was completely dead for a few days. Now I've been charging it for over two hours, but there's still no light. What should I do?