Your instructions say the case should charge in about 30 minutes. Mine has been plugged in for three hours with no lights. Are you sure your product isn't defective?

I'm sorry, and I understand your concern. The case normally takes about 30 minutes to fully charge. No lights after three hours is not expected and could indicate a fault; the cause needs to be checked.

Disconnect the case and contact support@neurorester.com with your order number and the steps you have tried. Our team will advise on repair or replacement, including warranty service if applicable. You do not need to repeat unsuccessful checks.