Eli Kabiri
- Total activity 138
- Last activity
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Activity overview
Latest activity by Eli Kabiri-
Eli Kabiri created an article,
This is the second time my charging case has stopped working after the battery ran out. I don't want to keep troubleshooting. Can you send me a replacement today?
We're sorry this has happened again. You do not need to repeat the troubleshooting steps you have already tried.Contact support@neurorester.com with your order number and mention that this is the s...
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Eli Kabiri created an article,
This is the second time my charging case has stopped working after the battery ran out. I don't want to keep troubleshooting. Can you send me a replacement today?
We're sorry this has happened again. You do not need to repeat the troubleshooting steps you have already tried.Contact support@neurorester.com with your order number and mention that this is the s...
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Eli Kabiri created an article,
This is the second time my charging case has stopped working after the battery ran out. I don't want to keep troubleshooting. Can you send me a replacement today?
We're sorry this has happened again. You do not need to repeat the troubleshooting steps you have already tried.Contact support@neurorester.com with your order number and mention that this is the s...
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Eli Kabiri created an article,
Your instructions say the case should charge in about 30 minutes. Mine has been plugged in for three hours with no lights. Are you sure your product isn't defective?
I'm sorry, and I understand your concern. The case normally takes about 30 minutes to fully charge. No lights after three hours is not expected and could indicate a fault; the cause needs to be che...
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Eli Kabiri created an article,
I bought NeuroRester on Amazon three months ago. The charging case stopped working after its battery went completely flat. Can you replace just the case?
We can review whether just the case can be replaced. Your purchase may qualify for service under NeuroRester's one-year limited warranty, subject to the warranty terms and review of the issue.Conta...
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Eli Kabiri created an article,
I bought NeuroRester on Amazon three months ago. The charging case stopped working after its battery went completely flat. Can you replace just the case?
We can review whether just the case can be replaced. Your purchase may qualify for service under NeuroRester's one-year limited warranty, subject to the warranty terms and review of the issue.Conta...
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Eli Kabiri created an article,
The charging case has no lights, but I need to use NeuroRester tonight. Can I keep using the modules anyway?
Yes, as long as the module still has battery power. Press its button: if the white light flashes, the module has power and a session has started. If the white light does not flash, the module is no...
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Eli Kabiri created an article,
My charging case gets unusually hot when I plug it in, and the indicator light doesn't turn on. Should I leave it charging overnight?
No. Stop charging immediately and disconnect the case from power if safe to do so. Do not leave it charging overnight.Let it cool in a well-ventilated area away from flammable materials. Do not use...
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Eli Kabiri created an article,
The module was fully charged, but a few hours later the case shows that it's charging again. Is the battery draining while it's inside?
It may be using battery power inside the case. If the module is CardioGyms, some units may start a scheduled session after becoming fully charged. This can cause charging to resume and the indicato...
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Eli Kabiri created an article,
My CardioGyms starts running automatically while it's still inside the charging case. Is that normal?
Some CardioGyms units may start scheduled sessions inside the case after becoming fully charged. The factory default is one session every hour, around the clock.You can adjust the schedule in the a...