This is the second time my charging case has stopped working after the battery ran out. I don't want to keep troubleshooting. Can you send me a replacement today?

We're sorry this has happened again. You do not need to repeat the troubleshooting steps you have already tried.

Contact support@neurorester.com with your order number and mention that this is the second occurrence. Our team will review the issue and replacement eligibility under the one-year limited warranty.

We cannot promise shipment today before completing that review. If a replacement is approved, we will confirm the expected shipping time.