I bought a “new” NeuroRester on Amazon, but the serial number is already registered to another account. What should I do?

If you purchased a new NeuroRester but the app says its serial number is already registered to another account, please contact NeuroRester Support at support@neurorester.com with your Amazon order number or proof of purchase, device serial number, NeuroRester account email, and a screenshot of the message.

Our Support Team will review the device's registration status and your purchase information. For account security and privacy, we cannot remove an existing registration until ownership has been verified, and we cannot disclose information associated with another user's account.

You can also check your Amazon order page for any available return or replacement options. If the Amazon return window has already closed, please still contact NeuroRester Support so we can review the device registration issue.