I bought NeuroRester from Amazon, but the device arrived used and the box was already opened. Can you send me a brand-new replacement?

We’re sorry that your NeuroRester arrived with opened packaging and appears to show signs of prior use.

Please open the order in your Amazon account and check the available return or replacement options. You should also report the condition on arrival to Amazon or the seller listed on your order. Replacement eligibility and available options depend on the terms applicable to that Amazon order.

If no return or replacement option is available, or the issue remains unresolved, please contact NeuroRester Support at support@neurorester.com with your Amazon order number and photos of the packaging and device. We can review what assistance may be available, but we cannot guarantee a brand-new replacement until your request has been reviewed.