Eli Kabiri
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Recent activity by Eli Kabiri-
I bought NeuroRester on Amazon two months ago and now the device won’t turn on. Amazon won’t let me return it anymore. What should I do?
We’re sorry that your NeuroRester won’t turn on. The end of Amazon’s return window does not necessarily mean that your product warranty has ended. First, charge the device according to the user ins...
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Amazon already refunded me, but I still have the NeuroRester device. Do I need to send it back to you?
Please check the refund confirmation and return instructions for your Amazon order. Receiving a refund does not necessarily mean that no return is required. If Amazon requires you to return the dev...
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I bought NeuroRester from Amazon, but the device arrived used and the box was already opened. Can you send me a brand-new replacement?
We’re sorry that your NeuroRester arrived with opened packaging and appears to show signs of prior use. Please open the order in your Amazon account and check the available return or replacement op...
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Amazon says my return window is closed, but your website says you offer a 30-day money-back guarantee. Can I still return it directly to you?
Our 30-day money-back guarantee applies to eligible purchases made directly through the official NeuroRester website. Purchases made through Amazon are subject to the return terms applicable to tha...
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How long does it take to process and ship my order?
For orders within the United States, our standard shipping timeframe is 3 to 5 business days. However, we usually get orders shipped out within 3 business days!
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Do you ship outside the United States?
No. At this time, we only sell and ship within the United States.
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I'm really angry. I paid $499 and this thing doesn't work. Don't give me troubleshooting steps—just send me a new one today.
We’re sorry that your NeuroRester is not working properly. We understand that you’re requesting a replacement rather than troubleshooting.If your purchase is eligible under our 30-day money-back gu...
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I bought it on Amazon 35 days ago, but your website says you have a 30-day money-back guarantee. Can you make an exception?
Since your NeuroRester was purchased through Amazon, return eligibility depends on the return options available for that Amazon order and the applicable purchase terms. Please check the order in yo...
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If NeuroRester isn't a medical device, why should I trust technology studied by medical researchers?
It’s a reasonable question. The underlying technology has been explored in research by investigators affiliated with institutions including Harvard and Mayo Clinic, which provides scientific backgr...
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Your website says the technology was studied at Harvard and Mayo Clinic. So does that mean Harvard and Mayo recommend NeuroRester?
We understand how the wording could cause confusion.Research involving the underlying technology included investigators affiliated with Harvard and Mayo Clinic. However, this does not mean that Har...