I bought NeuroRester on Amazon two months ago and now the device won’t turn on. Amazon won’t let me return it anymore. What should I do?

We’re sorry that your NeuroRester won’t turn on. The end of Amazon’s return window does not necessarily mean that your product warranty has ended.

First, charge the device according to the user instructions and try turning it on again. If it still won’t turn on, please contact NeuroRester Support at support@neurorester.com with your Amazon order number or proof of purchase, purchase date, and a brief description of the issue.

NeuroRester provides a one-year limited warranty for eligible product defects under normal use. Our Support Team will review your proof of purchase, warranty eligibility, and the reported issue. If the issue is covered, we will provide the appropriate warranty assistance in accordance with the applicable warranty terms.

Damage resulting from misuse, accidents, or unauthorized modifications may not be covered. Please do not send the product back to NeuroRester unless you have received prior authorization from our Support Team.