I'm really angry. I paid $499 and this thing doesn't work. Don't give me troubleshooting steps—just send me a new one today.

We’re sorry that your NeuroRester is not working properly. We understand that you’re requesting a replacement rather than troubleshooting.

If your purchase is eligible under our 30-day money-back guarantee, you may request a return and refund. If the product has a defect under normal use and is covered by our one-year limited warranty, NeuroRester will repair or replace it in accordance with the warranty terms.

Before a replacement can be issued, our support team must verify your order and warranty eligibility. We cannot guarantee that a replacement will be shipped today. Please contact NeuroRester Support through the Help Center and provide your order number, purchase channel, and a brief description of the issue. Our team will review your request and provide the next steps as quickly as possible.