I bought it on Amazon 35 days ago, but your website says you have a 30-day money-back guarantee. Can you make an exception?

Since your NeuroRester was purchased through Amazon, return eligibility depends on the return options available for that Amazon order and the applicable purchase terms. Please check the order in your Amazon account first to see whether a return option is still available. If the standard return window has passed, we can’t promise an exception, but if you’re experiencing a product issue, we can still help determine whether support may be available under the applicable product warranty.