Amazon sent me a replacement, but now both the original device and replacement are showing in my app. Can I keep using both?

Seeing both devices in the app does not mean that the original device is yours to keep or continue using. Please check the replacement instructions for your Amazon order. If Amazon requires the original device to be returned, follow the return instructions provided. If Amazon explicitly states that no return is required, you may keep the original device.

For regular use, continue with the replacement device and follow your recommended device schedule. Do not increase the number or frequency of sessions simply because two devices appear in the app.

The original device may still appear in the app as a previously registered device. You can remove the original device from your Device List in the app. Before removing it, check the serial numbers to make sure you are removing the original device rather than the replacement.

If you are unable to identify or remove the correct device, please contact NeuroRester Support at support@neurorester.com with both serial numbers and a screenshot of the Device List.

Please do not send the original device directly to NeuroRester unless you have received prior authorization from our Support Team.