App, Connectivity & Data Privacy – NeuroRester

Is a continuous App connection required?

No. NeuroRester module works standalone. Only CardioGyms requires App sync.

What OS ecosystems are supported?

Supports iOS and Android. Free download on Apple App Store or Google Play.

How do I resolve a Bluetooth sync failure?

Please follow these troubleshooting steps:

1.Ensure both Bluetooth and Location Services are fully enabled on your phone;

2.Confirm the CardioGyms module is sufficiently charged and within 1 meter of your handset;

3.Perform a hardware force-restart: Press and hold the button on the device. The white light on the device will begin to flash. When you hear three beeps, the white light will turn off. Release the button only after the white light turns off. This entire process takes about 10 to 15 seconds; please do not release the button during this time;

4.Place the device back into the charging case. Once the device connects to the charging case's power, the entire restart process is complete, and you can try scanning again via the App.

Is the AI Personalized Schedule free?

The personalized schedule refers to the timer settings for the auto-start feature of the CardioGyms module. Setting up these timers based on your personal routines directly within the App is a completely free, core feature. On the other hand, the AI-driven tailored timer configuration is a premium add-on service that requires a separate subscription.

Will my health data be compromised or sold?

Absolutely not. We strictly comply with CCPA/CPRA. We do not sell your data or use it for cross-context behavioral advertising.

How can I erase my data from your servers?

You must submit a complete data deletion request by sending an email to support@neurorester.com. Please note that uninstalling the application only deletes the local cache; complete data deletion strictly requires an email application. We will process your request within 45 days; if additional time is required, we will notify you of the extension, which will not exceed 90 days in total.